Cancellation & refunds
Draft for launch preparation · 7 September 2026
Cancel renewal
Open Account, then Manage billing & cancellation. Cancel renewal in the hosted billing portal. Your paid access continues until the end of your paid monthly or annual subscription period. Cancellation stops future renewal; it does not automatically issue a refund.
Request a refund
Email hello@humanwords.app with your account email and payment date. You may request a full refund within three days of your first payment if you have not used detection or humanization. We will review duplicate charges and confirmed service failures individually. Cancellation stops renewal while access continues through the paid period. Statutory rights continue to apply.
Processing failures
A failed detection or revision does not use your word allowance. If a charge or allowance looks wrong, contact support with the time of the request. Do not include card details or your essay.
Test billing
While the app displays test mode, transactions are simulated by Stripe’s sandbox. They are not real payments and cannot establish live subscription revenue.